Terms and Conditions

Travel insurance is NOT INCLUDED in the cost of your tour.

It is strongly recommended that you have personal travel insurance sufficient to cover loss or damage to property, illness, injury, or not being able to travel on the confirmed date of departure. We are not responsible for any loss or damage to personal belongings or luggage, for any injury or loss of any type while on tour.

We are not responsible for any damage, expense or inconvenience caused by late arrival of flights or public transport, change of schedule, strikes, vehicle breakdown, acts of God, or other conditions.  We reserve the right to alter the itinerary should it be deemed necessary.

Tasmania is subject to weather conditions that can change quickly at any time of year. We operate tours in the rain and snow, so we recommend that guests bring clothing and footwear suitable for warm, cold or wet conditions.  We operate tours in all weather conditions and reserve the right to alter itineraries if the weather conditions on the day deem this to be necessary for either operational or safety reasons, refunds are not given when itineraries alter.

A traveller must be minimum age of 18 years at the time of the tour to participate. We have no upper age limit though we remind you our tours can be physically demanding and we expect you to have a reasonable level of fitness and act responsibly to ensure your own safety and the safety of others at all times. Our tours have a component of free walking, all of which is done at your own risk. 

We take your health and wellbeing very seriously and follow a strict cleaning regime to ensure that our tour vehicles are clean and safe for your trip.
Our bus is fitted with  complimentary hand sanitiser, please use it each time you enter the vehicle.

Masks are not currently required, nor are they provided by us, but if you have a face mask and wish to use it please do so.

We reserve the right in our absolute discretion at all times to amend itineraries, inclusions and prices and where necessary cancel departures due to operational reasons or weather conditions .If an amendment as aforementioned is to take place, we will try to provide you with reasonable notice.

You acknowledge that the nature of the tour is adventure travel and participation involves a degree of personal risk. You agree to advise us prior to commencement of any tour of any pre-existing medical conditions you have which may affect your ability to participate in any part of the tour or other information we need to know to include you safely in the tour or activity.  We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel the day’s touring if we become concerned for any reason for your safety or that of any other person. To the extent permitted by law, all our liability for disruption to travel plans or mental injury is excluded.

If you have a complaint about your tour, please inform your guide or our representative as soon as possible in order that they can attempt to rectify the matter. If you are unsatisfied with the resolution at this level, then any further complaint should be put in writing and sent via email to bookings@drinktasmania.com.au within 30 days of the end of the tour.

Find flights in Hobart for your stay. 

These terms and conditions were last updated on 5th December 2022 and Wineglass Bay Tours reserves the right to alter and update these terms and conditions at any time.